Privacy Policy

Kin Physiotherapy (we, us our, Kin Physio) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We are committed to handling personal information about you, including health information about you, in accordance with the requirements of the Commonwealth Privacy Act 1988.

In this Policy, we explain:

what kind of information we collect and hold about you
how and why we collect it
what we do with that information and who we share it with (and when)
your right to seek access to, and if required correction of, the records we hold about you
your right to make a privacy complaint, to us and others

What kind of personal information do we collect about you?

We collect and hold the following kind of information about you:

your name, address, date of birth, email and contact details
information about your family or relatives
information about other health professionals involved in your care
any government identifiers such as Medicare number, DVA number. However, we do not use these for the purposes of identifying you in our practice
other health information about you such as: a record of your symptoms, your relevant medical history, the diagnosis made and the treatment we give you: including: specialist reports, test results, your appointment and billing details, your prescriptions, your healthcare identified and other information about you collected for the purposes of providing care to you.

How do we collect and hold your personal information?

We will generally collect personal information about you in these ways:

directly from you when you give us your details (eg, face-to-face, over the phone, via registration form or an online form)
from a person responsible for you
from a third party where we are permitted by law to do that (eg. other health care professionals involved in your care, from your health insurer, from the My Health Record system etc.).

Why do we collect and use information about you?

We primarily collect and use personal information about you to provide our physiotherapy services to you and to communicate with you and others involved in your care in relation to those services.

We also sometimes use that information for other purposes, including:

to help us manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of our IT systems and
to conduct accreditation, quality assurance or internal audits.

When and why might we share information about you with others?

We may disclose information about you to others outside of our practice as permitted or required under law. This will include situations where we disclose information about you in order:

to comply with our legal obligations (eg. mandatory reporting under legislation, responding to a court order or subpoena)
to consult with other health professionals involved in your healthcare
to get test results from diagnostic and pathology services
to claim on insurance
to communicate with your health fund, with government and other regulatory bodies such as Medicare
to help us manage our accounts and administrative services (eg. billing or debt recovery, arrangements with health funds, pursuing unpaid accounts etc.)
to lessen or prevent a serious threat to a patient’s life, health or safety or a serious threat to public health or safety
to help in locating a missing person
to establish, exercise or defend an equitable claim through the My Health Record
to prepare the defence of anticipated or existing legal proceedings
to discharge notification obligations to liability insurers.

Your right to seek access to and to seek correction of the information we hold about you

You have the right to seek access to and correction of the personal information we hold about you. A small fee may be payable for the provision of such information.

We will normally respond to your request within 30 days. To make the request, you should contact info@kinphysio.com.au

If you think that the information we hold about you is not correct, let us know in writing. We will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time to time, we may also ask you to verify that the information we hold about you is correct and current. And please notify us if and when your contact details change (see ‘how to contact us’).

Security: how we take care of your personal information

We do not pass on your information for commercial purposes. We take all reasonable steps to ensure your information is kept up to date and rectified if necessary.

We may retain electronic records indefinitely for use if you return for another episode of care.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Our website may contain links to external sites, these sites have their own privacy policies and we are not responsible for their content, you should check their privacy policy prior to submitting any personal information.

If you have a privacy-related concern about us

If you have concerns about the way we’ve handled your privacy, let us know. You should do that in writing. We will then try to respond to you within 30 days.

If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commission, whose contact details are:

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

Post: GPO Box 5218 Sydney New South Wales 2001

Website: https://www.oaic.gov.au/privacy/privacy-complaints/

Changes to our privacy policy:

Any and all changes in regards to our privacy policy will be updated on our website.

Any questions or complaints regarding this privacy policy should be addressed to:

Kin Physiotherapy

info@kinphysio.com.au

0433 204 554